> ## Documentation Index
> Fetch the complete documentation index at: https://docs.velatir.com/llms.txt
> Use this file to discover all available pages before exploring further.

# AI Literacy

> A single grade for how well AI is used, produced by the Coach agent.

## What Is AI Literacy?

AI Literacy is a view in [Insights](/insights/overview) that shows how well AI is being used, not only how much. It is produced by the [Coach](/agents/coach) agent: grades and activity appear once Coach is assigned and people start seeing its messages.

Open **Insights** and switch to the **AI Literacy** tab.

<Note>
  AI Literacy requires Coach and **version 1.9.0** or later of the Velatir browser extension.
</Note>

## The Grade

Each period you get a single A–D rating for the organisation (or the slice you have filtered to).

| Grade | Meaning    |
| ----- | ---------- |
| **A** | Strong     |
| **B** | Healthy    |
| **C** | Needs work |
| **D** | At risk    |

The grade combines two scores:

* **Behaviour (60%).** How cleanly AI is used, as a rate, so volume alone does not pull it down. It dips when violations or [escalations](/traces/escalations) rise (escalations count double) and recovers as clean usage builds up.
* **Acknowledgement (40%).** The share of Coach messages that *required* acknowledgement and were acknowledged. Only [service introductions](/agents/coach) can require acknowledgement, and only when you turn that on. Welcome messages and repeat reminders never count here.

Bands: **A ≥ 85**, **B ≥ 70**, **C ≥ 50**, **D below 50**.

## What You See

<CardGroup cols={2}>
  <Card title="Grade" icon="award">
    The current rating and how it is calculated.
  </Card>

  <Card title="Grade mix over time" icon="chart-line">
    How the A–D mix moves across the period.
  </Card>

  <Card title="Activities" icon="activity">
    Violations, escalations, and acknowledgements — the signals behind the grade.
  </Card>

  <Card title="Per-device table" icon="monitor">
    Engagement broken down by device. Each device is identified anonymously, so you see activity without tracking who is behind it.
  </Card>
</CardGroup>

The same [time range, origin, and team filters](/insights/overview#focus-the-view) as the rest of Insights apply here.

## Reading Acknowledgements

Coach records two different things, and the table keeps them apart:

* **Acknowledgements** are deliberate confirmations of a required service introduction.
* **Delivered** means an informational message was shown (welcome or reminder). That is a delivery receipt, not evidence that someone read it.

If you have not turned on “require acknowledgement”, the acknowledgement rate shows as not applicable rather than 0%. A zero would wrongly look like people are ignoring Coach.

***

<CardGroup cols={2}>
  <Card title="Coach" icon="graduation-cap" href="/agents/coach">
    The agent that produces these insights.
  </Card>

  <Card title="Insights overview" icon="chart-line" href="/insights/overview">
    Activity, services, and deployment across the organisation.
  </Card>
</CardGroup>