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Getting Help

We’re here to help you succeed with Velatir. Choose the support option that best fits your needs.

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Support Channels

Documentation

Comprehensive guides, tutorials, and API reference

Email Support

Direct support for technical questions and issues

Community Forum

Connect with other users and share best practices

Live Chat

Real-time support during business hours (Business+ plans)

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Support by Plan

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Starter Plan

  • Documentation: Full access to all guides and tutorials
  • Community Forum: Ask questions and get help from other users
  • Email Support: Basic support for account and billing questions
  • Response Time: Within 48 hours

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Business Plan

  • Everything in Starter, plus:
  • Technical Support: Help with API integration and configuration
  • Live Chat: Real-time support during EU business hours
  • Priority Email: Faster response times for technical issues
  • Response Time: Within 24 hours

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Enterprise Plan

  • Everything in Business, plus:
  • Dedicated Customer Success Manager: Personal point of contact
  • Priority Support: 24/7 support with guaranteed SLA
  • Phone Support: Direct phone line for urgent issues
  • Implementation Support: Help with complex deployments
  • Response Time: Within 4 hours (critical issues: 1 hour)

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Common Topics

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Getting Started

  • Account setup and configuration
  • First approval flow creation
  • Policy configuration and testing
  • Integration setup (Slack, Teams, API)

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Technical Integration

  • API implementation and troubleshooting
  • SDK usage and examples
  • Webhook setup and debugging
  • n8n node configuration
  • MCP server integration

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Policy and Compliance

  • GDPR compliance setup
  • EU AI Act implementation
  • Custom policy creation
  • Industry-specific compliance

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Advanced Configuration

  • Complex flow design
  • Multi-level approval workflows
  • Custom channel integration
  • Enterprise SSO setup
  • On-premises deployment

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Self-Service Resources

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Knowledge Base

  • Step-by-step tutorials for common tasks
  • Troubleshooting guides for known issues
  • Best practices from successful implementations
  • FAQ covering common questions

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Video Tutorials

  • Platform overview and navigation
  • Setting up your first approval flow
  • Integration walkthroughs
  • Advanced configuration examples

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Code Examples

  • API integration samples
  • SDK implementation examples
  • Webhook handling code
  • Flow configuration templates

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Contact Information

General Support

Email: [email protected]
Response: Within 24-48 hours

Technical Support

Email: [email protected]
Response: Within 4-24 hours (plan dependent)

Sales Inquiries

Email: [email protected]
Response: Within 4 hours during business days

Partnership Opportunities

Email: [email protected]
Response: Within 48 hours

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Business Hours

EU Business Hours: Monday - Friday, 9:00 AM - 6:00 PM CET
  • Live Chat: Available during business hours (Business+ plans)
  • Phone Support: Available during business hours (Enterprise plan)
  • Email Support: Monitored 24/7, responses during business hours
  • Critical Issues: 24/7 response for Enterprise customers

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Feedback and Feature Requests

We value your input in shaping Velatir’s future:
  • Feature Requests: Submit ideas through your account dashboard
  • Bug Reports: Use the in-app reporting tool or email support
  • Documentation Feedback: Suggest improvements directly on docs pages
  • Community Contributions: Share templates and best practices

Need immediate help?

For urgent technical issues, Enterprise customers can contact our 24/7 support line or use the emergency escalation process outlined in your service agreement.