What Is an Escalation?
Most traces are handled by your agents without anyone needing to step in. An escalation is what happens when a trace needs a person: Velatir notifies the right people through your connected channels and records their response. This is the human oversight that regulations expect, applied only where it matters so your team is not flooded with noise.When a Trace Is Escalated
An Enforcer escalates a trace when it has a concern that warrants approval rather than a hard block, typically a high-criticality finding. The trace is held for a person to review. You decide which findings are high criticality through your Data Protector categories and your instructions.Connect a Channel
Escalations are sent to the channels you connect under Settings → Channels.- Slack
- Microsoft Teams
- Phone
Add Velatir to the Slack channel where your reviewers work, and escalations arrive there.
Escalation Status
Every escalation tracks where it stands, so nothing is missed.| Status | Meaning |
|---|---|
| Sent | The escalation was delivered to your channels. |
| Acknowledged | Someone has seen it and is handling it. |
| Resolved | A decision has been made and the escalation is closed. |
Trace lifecycle
Where escalation fits in a trace’s journey.
Data Protector
Set which findings are high criticality.