Privacy by Default
Velatir is built so that privacy is the starting point, not an afterthought. Session content is scrubbed unless you choose to keep it, every action is recorded in an audit trail, and you control who can access your account, including Velatir’s own team.Session Content
By default, Velatir does not store the content of prompts and responses. It keeps the context it needs to monitor and report, such as which service was used and what an agent decided, without retaining the raw content people typed.Scrubbed by default
Scrubbed by default
Out of the box, session content is removed before it is stored. You get full governance and compliance without holding raw user data.
Opt in to keep it
Opt in to keep it
If your compliance needs call for access to session content, you can turn on Save session data at the organisation level and set a retention period after which it is deleted automatically.
Configure It
Choose your default
Keep content scrubbed, the recommended default, or turn on Save session data if you need it.
Audit Logs
Velatir keeps a complete record of what happens in your account. Every change, who made it, and when, is captured.| Event | What is captured |
|---|---|
| Member actions | Invitations, role changes, removals |
| Settings changes | Organisation and workspace configuration updates |
| Escalation decisions | Who responded to an escalation, and what they decided |
| Agent changes | Updates to agent configuration and instructions |
| Access events | Sign-in activity and permission changes |
Support Access
Velatir’s team has no access to your account by default. No one at Velatir can view your data, traces, or settings unless you grant access, and revoking it takes effect immediately.EU-Based Infrastructure
Velatir runs entirely on EU-based infrastructure. Your data stays within the European Union, which supports data residency and sovereignty requirements and aligns with GDPR. There are no data transfers to non-EU jurisdictions.Data storage & encryption
What is stored, and how it is protected.
Roles & permissions
Control who can see and change what.